Cross Fire Terms and Condition

* Updated Sep 25, 2009

Please note that by registering on our site or by involving yourself in the game, you agree to adhere to the rules and regulations we have set in place to moderate our games and our game's community. It is the responsibility of the registrant to read and follow all of the rules and regulations carefully.If the registrant does not feel that he or she cannot abide by these rules then he/she should refrain from registering. Any player found to be violating our rules will receive a punishment that we deem appropriate.

All of Cross Fire and its related merchandise is the sole property of Z8Games and its associates. We retain the right to at anytime restrict the use of our properties to players with or without notice. The process of or attempt of selling or purchasing of game accounts, currency or modify any of the products or related products or use the affiliated graphics without our consent for either real money or in another game currency/items is not permitted. Any player found doing so will receive a permanent ban. Players who also state that they intend to carry out this process will be handled the same as those who have carried out the action.

[1.0] Account

An account is issued to a player in accordance with the account policy. This section of the document further discusses the actions which will be executed to an account due to any violation. Each account holder must respect all other players in a professional and courteous manner and is fully responsible for all violations incurred by his/her account.

As such it is your responsibility to make sure to use appropriate password protection techniques, that could include disabling file sharing, running virus checks, and other applicable measures to prevent accounts from being compromised.

If your account is compromised you must report it to us within 72 hours to return items and 30 days if just to regain access to the account. All accounts that are reported after this time will not receive assistance.

[1.0.1] Account Sharing

Players must keep all account information confidential. At no time should a player give out their e-mail, account ID or password, secret question or answer to anyone. This includes friends, relatives, parents, children, spouses, co-workers, clan members, clan leader, MODs and so on. The account owner is responsible for their accounts actions at all times. This means that if anyone logs into your account such as a family member or even hackers, you are held responsible.

[1.1] Warning

A warning is issued to a player for an offense which is considered a minor breaking of the games, forums, or other rules and may include minor illegal act the most common violation of which is due to lack of knowledge or offense which may pose little threat to our community. This is a cautious response to the player to keep their eyes open and acknowledge that he/she has performed an act that is not allowed.

If a similar act(s) is continued, second level of action will be conducted in accordance with the account policy, removal of specific items from the offenders account, removal of funds from the offenders account, or more sever actions may also be taken if deemed necessary.

[1.2] Simple Suspension

A simple suspension of the account is issued to a player who has committed a violation for which he/she was previously warned. A simple suspension is used to remove the player off the server for a short period of time to ensure he/she understands the importance of a violation free environment.

[1.3] Extreme Suspension

A suspension that is lengthy in duration and applied to a violating account. This is often caused by a serious offense in accordance with "Z8Games' Privacy Policy", Cross Fire Terms and Conditions or the forum rules in which a simple suspension is not severe enough. Extreme suspension is a consequence for situations where the offender has been warned numerous times and/or previously given a simple suspension.

[1.4] Account Closure

Account closure is by far the highest level of punishment to an active account. This course of action is utilized at situations where an offense may not be tolerated any further. In other words, the offender has far exceeded the point in which any suspension is applicable. Upon completion of an account closure, the entire account may be permanently deleted as well as the offender is prohibited to attend any matters relating to the game. Hereafter, the account will not be revoked for any reason.

Severe acts or a large accumulation of small acts may not receive any warnings and can lead to account closure immediately. Accounts related to the offender's account may also be banned depending on the circumstances that the original account was banned under.

[1.5] Chat Penalties

The chat window is the main medium of communication amongst players in game. Currently, the chat window allows players to exchange information through multiple different levels which determine who may see the messages in respect to a range. Normal Chat, Clan Chat, and Whisper Chat are some of those levels of chat.

These messages are constantly filtered for English only. However, players often find ways to send the message using distinct words which do not get filtered. These players are at a risk of losing the privilege to chat altogether. Hence, it is very important to use appropriate terms of communication while respecting all other players rights at all times.

Players who are identified as presenting offensive, inappropriate, aggressive, racial, discriminative, sexual, violent, or any other language we define as simply unacceptable will be warned at first, or worse in more extreme cases. If this behavior still continues, suspension of the offenders' account or other penalties may be enforced.

[1.5.1] Levels of Communication

[A] Normal Chat - Messages are visible to all players who are in the same channel, game room, or in game with you. Within these levels of chat, players must follow all rules and terms from the games forum, site, and any other location it is found it.These messages are constantly filtered for English only.Not following the rules will invoke appropriate action.

[B] Clan Chat - Messages processed here are seen by everyone within the clan. Thus, players must abide by the rules discussed above in this level of chat, though we are more lenient since it is not public.

[C] Whisper Chat - Messages processed here are seen by only the person being whispered to. Within this level of communication, general terms that are widely accepted and used daily are acceptable. However when used as a means of spamming other players with messages or sending repeated messages with inappropriate content, a punishment will be issued accordingly.

[2.0] Naming Conventions

Character and Clan names are the only way of referencing a player in the game environment. These names may be meaningful and attractive. However, they may not contain content that is considered pedophiliac, racially/ethnically inappropriate, sexual, violent, national sexual orientation and Obscene/Vulgar, or in any other form of inappropriate naming.

The first impression other players have of you will be based on your character's name, so it's best to start off on the right foot. While choosing the perfect name for your character is left to your discretion, we have determined that some types of names are not allowed in this game, forum, or any other part of Z8Games. Inappropriate naming conventions can be changed by Z8Games Staff at their own discretion and these decisions cannot be contested.

[2.1] Sexual Content

Character names which imply any sexual content of any kind is inappropriate and thus not tolerated. This may include words describing sexual behavior or imagery.

[2.2] Racial/Derogatory/Discriminative/Disability Terms

Racial, derogatory, discriminative and/or disability terms are offensive and not attractive to other players in the game. Such names which depict any type of the above mentioned content either implicitly or explicitly are prohibited.

[2.3] Harassment in Names

Character names that contain any kind of harassment at any degree are not tolerated and will be considered a serious offense.

[3.0] PvP (Player versus Player)

This game is made up of players who enjoy battling other players and is the main game play type of Cross Fire.

[3.1] CvC (Clan versus Clan]

Official clan versus clan matches must be agreed to by both clan leaders with the times and conditions setup beforehand so that both clans can meet up in game to play the match. There is also a clan channel that only clan members can get into and will be able to fight other clans right away.

[4.0] Impersonation

The term impersonation is an implication of the act of mimicking another player, GM (Game Masters) or administrator. This course of action often leads to misunderstanding, fraud or other illegal operations. If at any time a player is identified as a participant of the above act, he/she will be punished according to the degree of imitation as well as the consequence of the act. Be very careful concerning your behavior within the game environment as some acts may result with a severe penalty regardless of any status.

[4.1] Account Status

There are different levels of accounts that cannot be impersonated under any circumstances. These levels are as follows:

[A] GM (Game Master) These are paid employees that manage the game services in the Z8Games Portal. These individuals have full account powers in-game and in the community services.

[B] CM (Community Manager) These are paid employees that manage the various community services that the Z8Games Portal provides. These individuals may or may not have in-game powers but are certain to have full account powers in the community services.

[C] Moderator These are volunteer players that assist the GM and the CM in managing the community services. The selection of Moderators can only be done by GMs and CMs of Z8Games. These individuals do not have any in-game powers and have minimal community service powers.

[D] Player These are the regular accounts available to everyone when they create an account in the Z8Games Portal. They have no authority or powers in any part of the Z8Games Portal.

[5.0] Harassment

Harassment is an issue at any situation, which causes insecurity, lack of interest in the game environment and during some situations may pose a threat. Harassment may include calling people inappropriate names, producing offensive or negative remarks, passing rumors or any message in the chat window that is considered offensive in accordance with the "Game Policy".

Harassment of any kind, regardless of the degree, is not tolerated under any circumstances. These matters are taken into serious consideration since the security and the interest of our players are highly important to us. Treat each and every player in a manner that we consider respectful.

[5.1]Real life threats and giving out personal information

Implying that you are going to locate, give out personal information and/or harm another player, team member, Cross Fire/Z8Games representative, or any person that might be related in any way to any of the game services is forbidden.

Members may not defraud, harass, threaten, or cause unwanted attention to other players. Any violation will result in a suspension or permanent ban.

[5.2] Harassment of Z8Games Staff and other affiliated groups.

Harassment to Z8Games Staff and/or any other affiliated groups such as the volunteer moderators, business partners and other affiliates (including the family of such affiliates) will not be tolerated. Any excessive harassment may result in a suspension of the offenders account. If the offense is repeated again, the penalties may be more severe upon each subsequent violation and may require legal actions.

Time spent dealing with issues that have already been closed keeps both GMs and Support Staff from addressing other players' pressing issues. If a single player or multiple players repeatedly send abusive tells, abusive petitions, or multiple petitions on the same closed issue to the Support Staff, they will be asked to stop, and if they continue, may receive an account penalty.

[6.0] Scams

The term scam applies to gaining any kind of advantage, item, property or information through the use of deception; what constitutes a scam is at the discretion of Z8Games GMs and Support Staff and not all examples are listed here. Therefore, it is a number one concern regarding our players and all necessary actions will be taken to prevent violation of any sort which may lead to scams.

Never give out your personal account information unless requested by a trusted GM outside the game. Only in extreme conditions will a GM ask for account info, and that is only after a problem has been reported. A list of current GMs is always available on the forums. GMs always have a tag noting their position such as [GM] Angel (in the Z8Games forum) or Angel (inside of the game GMs are also identified by the GM Clan(clan name).

[6.1] In Game Scams

These include scams which occur within the vicinity of the game environment by misleading a player. They include the following: impersonating a guild member, party member, friend or any other team member to exchange valuable item(s), gain advantages or information.

GMs (Game Masters) will never request a player for their password or other personal information inside the game environment. Therefore, do not ever provide any information (or an in-game item) to anyone including, but not limited to, your family members, friends or administrators. Please keep your account information secure. We will not take any responsibility for any of a player's losses.

[6.2] Other Scams

Other scams may relate to factors that are outside (external) of player accounts. Any player who utilizes outside means of achieving information, items or property (including user accounts) will fall under this category of scams. These scams may include: using fraud emails to obtain passwords or other account information, selling or buying of user accounts and using real life transactions to buy an in-game item or information or advantage. We do not take any responsibility for any players's loss due to a real life transaction that is executed between two or more players.

[6.3] Item Mall/Shop Scams

Players who are found to be utilizing the Item Mall for scams will have their accounts suspended and/or permanently banned. Players who are involved in chargeback and/or other fraudulent activities related to our Item Mall/shop, PayPal, or a Credit Card will be reported to the appropriate legal authorities and their accounts will be permanently banned.

Players who receive Item Mall gifts related to these fraudulent activities will also have their accounts suspended and/or permanently banned. Players are required to report any Item Mall gifts they receive from suspicious senders. Failure to report these Item Mall gifts will result in a permanent ban when the sender is involved in a chargeback or another fraudulent activity.

[6.4] Tips to Avoid Scams

[A] Do not give out any personal or account information to anyone by any means ever.

[B] Always keep your account information safe and secure.

[C] Always, report any suspicious players who seem to conduct these activities to avoid future scams.

[7.0] Cheating/Hacking

Cheating and hacking are two critical problems which are encountered during numerous online gaming activities to gain unfair advantages. The internet is a huge resource possessing variety of tools to hack or cheat in a game server. We do not tolerate any kind of cheating or hacking which is concluded by our assessment of a player's results. The hacker's information including the current IP Address will be recorded for future reference and investigation.

These activities are violating the "Z8Games Terms and Condition" and necessary corrective actions will be taken. For instance, permanent ban of this player will be finalized without any means for appeal. It is extremely important to follow all the rules of conduct during your game play and when using the website or the forum.

All rules and regulations that govern the entire game policy are set by Z8Games and must be followed without any violation. Z8Games reserves the right to change or add other rules should the need arise without notice. Moreover, Z8Games also reserves the right to alter or permanently ban any player's account with or without any notice at any time for any reason should the need arise. In addition, Z8Games will record all necessary information while keeping an active log if fraud or any illegal activities are detected from any player. Each player, by engaging his/her self in the game agrees to follow all the rules which are set forth.

[7.1] Testing of Cheats/Hacks

Users who do find themselves in the possession of a hack or a cheat tool must not test it in-game even if a Z8Games Staff or affiliate has been notified. Any claim of such acts will be considered as cheating and hacking and the punishments of such actions will be given. If users do find themselves in possession of such tools it must be reported and handed over to Z8Games Staff for testing and must not be given to any other users or posted/uploaded anywhere else.

[7.2] Distribution of Cheats/Hacks

Any users who do not use the Cheats/Hacks themselves, but are distributing them by means of peer to peer transfer, links to websites, and other means of file transfer will have their accounts closed. Helping in the distribution of cheats/hacks promotes illegal activities in the Z8Games Portal and will not be tolerated.

[8.0] Lost Items

We are not responsible for items lost due to being hacked, trade scams, account sharing, or for any other reasons that are beyond the control of Z8Games. However, if you do have screenshots with conclusive evidence that you have been wronged, depending on the situation, we may be able to return none/some/all of your items. Also, if you do lose an item due to an error on our part and you report the incident within 72 hours of occurring, we may elect to return the item(s) after a period of investigation.

[9.0] Item Mall Chargeback

Accounts that have incurred chargeback will receive penalty fee of $10 USD per chargeback received. Reversal of account closure can be made through full payment including penalty fee in the form of money order; unless stated otherwise by the staff of Z8Games. All payments should be in US dollars and must be accessible in Canada.

All payments are to be mailed to the Z8Games head office, included with a detailed description of all the accounts related the charge. Please note, all chargeback accounts will remain closed until we receive your payments.

G4Box Inc.
885 Don Mills Road
Suite 202
Toronto, Canada
M3C 1V9

If you require further information, please contact Customer Support.

[10.0] False Reports

Any user that makes a report or ticket for assistance must be providing factual and trustworthy information to the staff of Z8Games. Any discovery of false or fabricated information will be put under investigation and if necessary, account suspension or permanent closure of the account may occur when false information has been identified. When such actions take place all acts involved with the reported issue will be reversed and restored back to their original conditions prior to the report.

[10.1] Accidental Reports

Any report that a user makes by accident much be reported by the user to declare that their previous report was in fact an accident or had inaccurate information. If no report has been made, and the report has been deemed a false report, then the user who reported the issue may end up receiving penalties depending on the circumstances of the report.

[11.0] Advertising

We will not tolerate any form of advertising inside any game or forum within the Z8Games Portal. Advertising may include, but is not limited to, the repeated posting of website links through any of the in-game methods of communication. Links to sites, images and/or video may also be considered as advertising and so such actions are considered prohibited.

[12.0] Events and GM Interaction

When the GM is initiating events, players are to listen to the GMs instructions as well as to obey instructions when directly given to the player. When a GM is in communication with the players, they are expected to listen and to be as cooperative as possible. If the player disobeys or neglects to acknowledge the GM, the end result can range from no penalties to punishments as severe as account suspension or account closure, depending on the situation that has occurred.

[12.1] Slander and Deception of GMs

The GM Staff is to be as impartial and unbiased as possible. If there is an issue with the performance of the GM Staff the players are to send a report to Customer Service so the issue can be taken under investigation. Openly offending the GMs or Support Staff, withholding information, or openly deceiving the GMs, as well as contradicting their words, actions, and decisions can lead to various penalties depending on the situation. Offenses in this category go through a thorough analysis before punishment is given.

By involving yourself in the game, you acknowledge that you agree to these and all other relevant rules and will abide by them regardless of the circumstances. In addition you also agree that these rules will apply to anyone that you allow to use your Z8Games' account or user ID. By allowing another user to use your account, you are personally responsible for all the consequences (including termination of your account) which may result, if the above discussed person violates any of the listed rules at any time you will not be entitled to a refund of any monies paid by you.

Further, you acknowledge that if your account and right to use the Z8Games' service is terminated by Z8Games or any affiliate of theirs for any reason, you will not be entitled to a refund of any kind.

Z8Games reserves the right to change rules and/or add new rules at any time. Therefore, it is your responsibility to check the Z8Games' website from time to time to review any rule(s) alterations that Z8Games may have made.

Lastly, you agree to read carefully the terms and conditions set forth on the Z8Games' service agreement that is posted on the Z8Games website.